![]() Of course there would likely be a short section in where it freezes until readable data is available again. In that case there is more data in the recording and it may be possible to make the editor more robust and be able to skip over bad section. The second is that there is a section of corrupted data in the recording, but there are still video frames after that point the could be read if we could get to them. If the problem is with your internet service provider and you need to use Zoom on a regular basis, it may be time to shop around for another provider that can offer the bandwidth you need. That would be on the recording end and tech support would want to work with you and try to track down or duplicate the issue. If your video keeps freezing in a Zoom call, click Stop Video and try audio-only. The first is that the video stream stopped recording and the data is not in the recording. There are two distinct possibilities for an issue. Ideally, you will have a recording that exhibits the freezing behavior that you could send in. Slide Allow apps to access your camera to On. Anyone help with the cause I have reinstalled multiple times. usually I have to manually turn computer off as the entire screen screen has frozen, but still can hear the audio. IF it still doesnt work, then Start Firefox in -> Diagnose Firefox issues using Troubleshoot Mode to check if your add-ons/extensions are causing the problems. If the video quality suffers from this change, undo it. Perform the suggestions mentioned in the following articles: Clear Cookies & Cache Clear the Network Cache Check and tell if its working. Never had this problem before and is happening since we installed beta version on 2 Intel Mac Book Pros. While on a google meet or zoom call / or while just scrolling, the mac freezes. have a 2020 Mac Book Pro on Mac OS 12 Beta (Monterey). Make sure the HD box is unchecked under the camera. Intel Mac freezes on Monterey, especially during video calls or scrolling. Go to the Video setting in the left sidebar. Here is how to do it: Tap the gear icon in the top right corner of the Zoom desktop client to open Settings. ![]() Press Windows key + I to open Settings and go to Privacy > Camera. when using for video conferencing my video will freeze for me and others in the conference. You can do this by turning off HD in the video settings. ![]() ![]() If the webcam preview remains empty, it indicates a problem outside of Zoom. Use the Camera dropdown to select the webcam that you want to use. Regardless, you should reach out to tech support. On Zoom, click the settings cog and go to the Video tab. The recording technologies are very different across platforms so suggestions to help one side, may not be applicable to the other platform. This thread seems to be a mix of Windows and Mac comments. ![]()
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